Blue Turtle Property Limited Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Who we are

This privacy notice tells you what to expect us to do with your personal information.

Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
How to complain
If we ask you to provide information from which you can be identified, including as a
result of using our website, www.blueturtleproperty.com, or www.rightmove.com it
will be used in accordance with this privacy notice, as it varies from time to time
“We” means Blue Turtle Property Ltd
Contact details
Post
17 Rhos Road, Rhos On Sea, Conwy, LL28 4PP, GB
Data Protection Officer (DPO)
Jody Johnson – Company Director

Email-info@blueturtleproperty.com
Phone- 01492685475

2. What information we collect, use, and why
We collect or use the following information:

Names and contact details
Addresses
Date of birth
National Insurance Number
Payment details (including card or bank information for transfers and direct
debits)
Credit reference information
Copies of Identification documents e.g. passport, driving licence, birth
certificate, utility bill;
Proof of funds e.g. mortgage offers, banks statements etc.
Information relating to compliments or complaints
Marketing preferences
Location data
IP addresses
Website and app user journey information
Records of consent, where appropriate
Land registry documents

3.We collect this information:

To provide quality services to you
To provide service updates or for marketing purposes
To comply with legal requirements including the anti money laundering
legislation
To deal quickly and accurately with queries, complaints or claims
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using
your personal information. There is a list of possible lawful bases in the UK General
Data Protection Regulation. Which lawful basis we rely on may affect your data
protection rights.
You can find out more about your data protection rights and the exemptions which
may apply on the ICO’s website – https://ico.org.uk/for-the-public/.
Your rights:
Your right of access – You have the right to ask us for copies of your personal
information. You can request other information such as details about where
we get personal information from and who we share personal information
with. There are some exemptions which means you may not receive all the
information you ask for. You can read more about this right here.
Your right to rectification – You have the right to ask us to correct or delete
personal information you think is inaccurate or incomplete. You can read more
about this right here.
Your right to erasure – You have the right to ask us to delete your personal
information. You can read more about this right here.
Your right to restriction of processing – You have the right to ask us to limit
how we can use your personal information. You can read more about this
right here.
Your right to object to processing – You have the right to object to the
processing of your personal data. You can read more about this right here.
Your right to data portability – You have the right to ask that we transfer the
personal information you gave us to another organisation, or to you. You can
read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis
you have the right to withdraw your consent at any time. You can read more
about this right here.

If you make a request, we must respond to you without undue delay, and in any
event within one month.
To make a data protection rights request, please contact us using the contact details
at the top of this privacy notice.
Our lawful base for collecting or using personal information is

Consent – we have permission from you after we give you all the relevant
information. All of your data protection rights may apply, except the right to
object. To be clear, you do have the right to withdraw your consent at any
time.
Contract – we have to collect or use the information so we can enter into or
carry out a contract with you. All of your data protection rights may apply
except the right to object.
Legal obligation – we have to collect or use your information so we can
comply with the law. All of your data protection rights may apply, except the
right to erasure, the right to object and the right to data portability.
Where we get personal information from
Directly from you
Credit reference agencies
Rightmove
Our website
Social media
HM Land registry
How long we keep information

We retain your personal data only for as long as we need to comply with our
obligations under The Property Ombudsman Code of Practice and rules set by
HMRC. The retention periods are:

Seven years for data related to a financial transaction with Blue Turtle
Property (such as an Instruction to market a property)

Six years for data related to a property transaction (such as an Offer)
Five years for data related to our obligations under Anti-Money Laundering
regulations
18 months for other personal data not covered by one of the above.
Who we share information with
Others we share personal information with:
Organisations we’re legally obliged to share personal information with
Suppliers and service providers
Relevant regulatory authorities
Relevant third parties where we believe have a legitimate interest to provide
you with products and services which may be of linked to the services we are
providing to you including financial services, solicitors, surveyors and EPC
assessors.
How to complain
If you have any concerns about our use of your personal data, you can make a
complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with
us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Last updated
30 June 2025